FAQ

Our PROSESS

Valuable Process For Our Customers

01

Receive Request & Provide Quotation

We collect your shipment details and quickly send a tailored quotation based on your specific needs.
02

Execute Shipment

Once confirmed, we proceed with booking, documentation, and cargo handling - ensuring smooth coordination at every stage.
03

Final Report

After delivery, we provide a detailed summary report and remain available for any post-shipment support or review.
Faq

Asked Free Questions

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You typically need: commercial invoice, packing list, bill of lading/airway bill, import/export license (if applicable), and any product-specific certificates. Our team will guide you case by case.

2. Can Elite Shipping handle door-to-door service for international shipments?

Yes. We provide full door-to-door solutions, including pickup, international transport, customs clearance, and last-mile delivery.

For air freight: 6-8 working hours after arrival (if documents are complete).
For sea freight: around 2 working days from vessel discharge.

Absolutely. We operate regular cross-border trucking routes to Laos, Cambodia, China, and Thailand — including customs coordination and inland delivery.

Yes. We provide full-service solutions for both inbound (import) and outbound (export) cargo, including documentation and customs clearance.

Yes. All shipments can be insured through reputable insurers such as AON, QBE, Bao Viet, and BIC, depending on your needs.

We handle general cargo, dangerous goods (DG), perishables, pharmaceuticals, machinery, live animals, and oversized or overweight shipments.

Transit time varies by route:

  • Intra-Asia: 3-7 days

  • EU or US: 20-35 days
    We will confirm exact ETD/ETA when booking.

No strict minimum. We handle everything from small parcels (LCL/air) to full containers (FCL) and project cargo – customized per client request.

We provide cross-border trucking between Vietnam and China, Laos, Cambodia, and Thailand – with complete route and customs handling.